Thông tin trainer
Thời gian và thời lượng học
- Khai giảng dự kiến: Tháng 04/2021
- Thời lượng của lớp ITILv4 Foundation dự kiến là: 12 Buổi
- Lịch học dự kiến:
Hình thức học
- Học Online và tương tác trực tiếp với giảng viên thông qua Microsoft Teams.
- Tất cả các buổi học được ghi lại VIDEO, liên hệ admin để được xem lại.
- Điểm danh trong giờ học để đảm bảo chất lượng khóa học.
Thi và Cấp chứng chỉ sau khóa học
- ITFORVN có tổ chức làm bài test cuối khóa để tổng hợp kiến thức đã học.
- Bạn sẽ nhận được chứng nhận tham gia khóa học do ITFORVN cấp
Outline
This ITIL® 4 Foundation course is designed to give delegates a comprehensive understanding of the ITIL® framework and its role in modern ITSM. The modules covered on this course and the topics they will include.
Module 1- Introduction to Service Management
The role of IT Service Management as a key strategic capability within organizations hoping to stay relevant in the face of rapid advancements in technology.
The structure and purpose of the new framework, ITIL® 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model.
The nature and values of Service Management, including the new focus of ITIL® 4 on stakeholder value, detailing the relationship between Organizations, Service Providers, Service Consumers, and other stakeholders.
The management of Products and Services that organizations offer and how these are supplied with resources, in order to improve and focus Service Offerings to target consumer groups.
The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved.
Module 2 - The Four Dimensions of Service Management
An introduction to one of the central focuses of ITIL® 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain
Detailed outlines of the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. This includes the role they play in IT Service Management, their main principles and examples in relation to the ITIL® framework, and factors to consider within organizations
Module 3 - The Service Value System
An introduction to the second central focus of ITIL® 4, Service Value System, including its purpose and relevant inputs and outputs
The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management
A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively
Module 4 - The Service Value Chain
An operating model for service creation, delivery, and continual improvement
The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value
The model is designed to be flexible and adaptable to different approaches and business needs
Module 5 - The Guiding Principles
The seven core principles that determine how ITIL® operates
An explanation of how organizations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders
Module 6 - General Management Practices
Management practices are organizational resources designed to accomplish specific objectives
An overview of the four categories of organizational resources
Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently
Module 7 - Service Management Practices
An overview of the various Service Management Practices designed to improve the implementation of ITIL® 4
Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management
The stages of Service Level Management, including defining, recording, and managing service levels
Module 8 - Technical Management Practices
Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation
Infrastructure and Platform Management enables the further monitoring of technology solutions
Software Development and Management ensures that applications meet internal and external stakeholder needs
Lưu ý:
- Bạn phải đăng ký khóa học từ https://elearning.itforvn.com/
- Đọc kỹ từng yêu cầu và refund của từng package mà bạn đăng ký
- Khi chuyển khoản bạn cần lưu ý đúng các thông tin sau:
- Số tiền chuyển
- Số tài khoản người nhận
- Nội dung chuyển khoản.
Liên hệ hỗ trợ
Để được hỗ trợ thêm bạn vui lòng liên hệ:
- Điện thoại hỗ trợ:
Lan : Phone/Zalo: 0903.768.856 | Telegram: @lanlehong
Chí : Phone/Zalo : 0915.970.990 | Telegram : @goodwilltran
HOTLINE: +84.33.4836786
- Service desk support các vấn đề liên quan đến khóa học: support@itforvn.com
Thời gian cam kết phản hồi là 2 tiếng ( net business day)
Chúc các bạn học tốt !